Delivery destinations
The Badge Room currently delivers to the United Kingdom, United States and Canada. Orders to Europe and other destinations are not currently accepted.
Postage charges and delivery times
Postage is calculated from the combined weight of the items in your basket and the destination. The available service, total postage charge and estimated delivery period will be shown before you commit to pay.
We aim to dispatch promptly and will send a dispatch confirmation when the order leaves us. Unless a different period is agreed at checkout, goods will be delivered without undue delay and within 30 days.
International orders
Deliveries to the United States and Canada may be subject to local import duties, taxes or handling fees. These are the customer’s responsibility unless the checkout expressly states that they are included.
If delivery is delayed, lost or damaged
Contact us with your order number if tracking has not moved, the expected delivery period has passed, or the parcel arrives damaged. Keep the packaging and take photographs where possible so we can investigate with the delivery company.
Your right to cancel
If you are buying as a consumer, you normally have 14 days beginning the day after delivery to tell us that you wish to cancel. You do not need to give a reason. If one order arrives in separate deliveries, the period begins after the final item is delivered.
Tell us through the contact page using a clear statement that you wish to cancel. Include your name, order number, delivery address and the items concerned.
Returning a cancelled order
After telling us you wish to cancel, return the goods within 14 days. Contact us before posting anything so we can confirm the correct return address and reference.
You are responsible for the direct cost of returning an unwanted item. Use suitable packaging and obtain proof of postage. You may inspect goods as you would in a shop, but we may reduce the refund if handling beyond that has reduced their value.
Refunds after cancellation
We will refund the price paid and the cost of our least expensive standard delivery option. Additional delivery upgrades are not refundable. The refund will be made to the original payment method.
We may wait until the goods are returned or you provide evidence that they have been sent. Once that condition is met, the refund will be made without undue delay and no later than 14 days.
Faulty, damaged or incorrect goods
If an item is faulty, damaged, not as described or not what you ordered, contact us promptly with the order number and photographs where helpful. We will provide appropriate return instructions and will cover reasonable return costs where the goods do not conform to the contract.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
Model cancellation wording
You may copy and send the following wording, although using it is optional:
To Teeznthreadz Limited, trading as The Badge Room: I give notice that I cancel my contract for the sale of the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Customer name: [name]. Customer address: [address]. Date: [date].